Our India-based support team is online 24x7 in Hindi and English — reach us by live chat, WhatsApp, or email and we will get you sorted fast.
Three ways to talk to a real person on our team. Live chat is the fastest for anything urgent like a deposit or a withdrawal.
Open the chat window on any page and talk to an agent right away, day or night. Best for deposits, withdrawals, and anything time-sensitive.
Available: 24x7
Typical reply: under 2 minutes
Prefer to message from your phone? Reach our support team on WhatsApp and carry on the conversation whenever you like.
Available: 24x7
Typical reply: within 10 minutes
For detailed queries, KYC documents, or anything you want in writing, email us at support@lotussbooks.com.
Available: 24x7
Typical reply: within a few hours
Fill in the form and our support team will reply to your email. For anything urgent, live chat is faster.
A few details help us solve your query in a single reply. Where it applies, include the mobile number or email on your Lotusbook account, and never share your password or an OTP with anyone — our team will never ask for either.
Email: support@lotussbooks.com
Languages: Hindi & English
Hours: 24 hours a day, 7 days a week
Lotusbook is registered in India. We do not publish a walk-in address — all support is handled online so we can help you faster.
Many questions have a faster answer than waiting for a reply. If you cannot get into your account, our login page has the steps to sign in and reset access. New to Lotusbook and want to open an account? Start on the sign up page. And if you want to set deposit limits, take a break, or self-exclude, everything is on our responsible gaming page. If none of those solve it, the form above and our live chat are always open.
Live chat is usually answered in under two minutes, WhatsApp within about ten minutes, and email within a few hours. For anything urgent like a deposit or withdrawal, live chat is always the quickest way to reach us.
Yes. Our support team is based in India and helps you in both Hindi and English, on every channel — live chat, WhatsApp, and email. Just write in whichever language you are comfortable with.
Go to the login page and choose the reset option to receive a secure link on your registered email or mobile. If you are still stuck, contact live chat and we will verify your account and help you back in. We will never ask you to share your password or OTP.
Yes. Live chat, WhatsApp, and email are staffed around the clock, every day of the year — including through the full IPL season and late-night international matches. Whenever you play, someone on our team is online to help.