Privacy Policy

Last updated: August 2026

Introduction & scope

At Lotusbook we run a cricket-first gaming platform for players across India, and handling your data carefully is part of that job. This policy covers every part of our service: the website at lotussbooks.com, the installable app, and the support channels you reach us through. It applies whenever you create an account, deposit or withdraw in ₹, place a bet, play a casino game, or simply browse while signed in. By using Lotusbook you accept the practices described here. If you do not agree with them, please do not open an account or use the platform.

Information we collect

We only ask for what we need to run a legal, secure gaming service. The data we collect falls into a few clear groups:

• Account details — your name, date of birth, mobile number, email address, username, and a password stored in hashed form.
• KYC and identity documents — copies of your PAN card, Aadhaar, passport, driving licence, or other government ID, along with any selfie or proof-of-address you submit so we can confirm you are a real person aged 18 or over.
• Payment information — your UPI ID, the bank account or IMPS/NEFT details you use for deposits and withdrawals, transaction references, and your wallet balance and history in ₹. We do not store full card numbers ourselves.
• Device & usage data — your IP address, device type, browser, operating system, app version, and the pages, markets and games you interact with, plus timestamps and approximate location used for fraud checks and state-law compliance.
• Communications — the messages, chat transcripts, emails and call notes you exchange with our support team, including any documents you attach.

How we use your information

Every piece of data we hold maps to a specific, practical purpose. We use your information to:

• Verify your age and identity so that only eligible, 18-plus players in permitted locations can bet.
• Open and maintain your account, and process deposits and withdrawals in Indian rupees through UPI, IMPS and NEFT.
• Settle markets, credit winnings, and keep an accurate record of your play and balance.
• Detect and prevent fraud, money laundering, bonus abuse, collusion and unauthorised account access.
• Provide customer support in Hindi and English and respond to your questions and complaints.
• Meet our legal, tax, licensing and regulatory obligations, and respond to lawful requests from authorities.
• Send you service messages, and — where you have opted in — updates about IPL markets, promotions and new features.

We rely on your consent, the performance of our contract with you, our legitimate interest in running a safe platform, and our legal obligations as the grounds for this processing.

Cookies & similar technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, secure your session, and understand how the platform is used so we can improve it. Some cookies are essential and cannot be switched off without breaking core features such as sign-in and deposits. Others are analytical and help us see which markets and pages are popular. You can manage or clear cookies through your browser settings, though disabling essential cookies may stop parts of Lotusbook from working correctly.

When we share data

We share your data only when it is needed to deliver the service or to satisfy the law, and always with the minimum necessary. We may share information with:

• Payment processors and banks that move your ₹ deposits and withdrawals and confirm that transactions are genuine.
• Identity and KYC verification partners who check the documents you submit against official records.
• Regulators, tax authorities, courts and law enforcement when we are legally required to disclose information or need to protect the platform and its users.
• Technology and security providers who host our systems and help us prevent fraud, bound by confidentiality obligations.

Data security

We protect your information with layered safeguards. Connections between your device and Lotusbook are encrypted in transit, and sensitive records such as identity documents are encrypted at rest. Access is restricted to staff who need it for their role, protected by strong authentication and logged for review. Payment and KYC data is held in segregated storage separated from general account information, and we run regular security testing on our systems. No online service can promise perfect security, so we also ask you to protect your own account by keeping your password private and never sharing your login.

Data retention

We keep your data only for as long as we have a reason to. While your account is open we retain the information needed to run it. After you close an account, we hold certain records — particularly KYC documents and transaction history — for the period required by anti-money-laundering, tax and gaming regulations in India, after which the data is securely deleted or anonymised. Records connected to an ongoing dispute, investigation or legal request are kept until that matter is resolved.

Your rights

You have real control over the data we hold about you. You can ask us to give you a copy of your personal information, correct anything that is wrong or out of date, delete data we no longer need to keep, or withdraw a consent you previously gave, such as marketing opt-ins. To make any of these requests, email us at support@lotussbooks.com from the address on your account. We may need to confirm your identity before we act, and some data — for example records we must keep by law — cannot be deleted on request. We aim to respond to every genuine request within a reasonable time.

Children & 18+

Lotusbook is strictly for adults. You must be at least 18 years old to register or play, and our KYC checks are designed to confirm this. We do not knowingly collect data from anyone under 18 or allow them to hold an account. If we learn that an underage person has registered, we will close the account and delete their data. If you believe a minor has accessed Lotusbook, please tell us at once so we can act.

Changes to this policy

We may update this policy from time to time to reflect new features, changes in the law, or improvements to how we protect your data. When we make a significant change we will update the date at the top of this page and, where appropriate, notify you through the platform or by email. Continuing to use Lotusbook after a change means you accept the revised policy.

Contact us

If you have a question about this policy, want to exercise one of your rights, or wish to raise a privacy concern, our support team is here to help in Hindi and English. Email support@lotussbooks.com or use our contact page, and we will get back to you.